| Question |
Answer |
| Who do I contact regarding the catering service? |
Catering Bookings on 01524 593260 or
e.mail: cateringbookings@lancaster.ac.uk |
| How do I pay and how much |
When apply for your accommodation, check the catered accommodation option and when
you receive the invoice pay through the University’s web payments.
Details of the costs can be viewed here |
| When to pay? |
Payment is due when you book your accommodation |
| Where do I collect my card? |
During the first weekend and Freshers’ Week the cards will be available at your
nearest dining area during opening times. Lonsdale and Cartmel Colleges pick-up from
Barker House Farm; County and Bowland pick up from County South Restaurant |
| What am I entitled to? |
You are entitled to breakfast and evening meal for 30 weeks term time and Freshers’
Week. Menus are available here
and at each dining area. |
| Can I use my card in vacation time? |
No, the scheme operates in term-time only; dates will be advertised in advance.
However additional funds may be added to your card for other food purchases in
University outlets. Please contact cateringbookings@lancaster.ac.uk for more information |
| Can I bring a friend who is not in the scheme? |
Yes, but payment will need to be made for their meal |
| I have a special diet |
No problem, just speak to a member of the catering team on your first day and we will
try to accommodate you needs. Or in advance contact Catering Bookings |
| What happens if I miss a meal session? |
Meals cannot be carried over or transferred, if you cannot attend please contact
the Catering team in advance to discuss alternative arrangements. |
| What if I leave the university? |
Refunds are only payable, subject to an administration fee, if you leave the
University. Refunds will only be made to the payee. |
| What if my student loan means I cannot pay the full fee? |
Please contact Catering Bookings. |
| I have a more general query or need a point of contact |
Please contact the Catering Bookings. |
